Commercial Relations
After Sales New Technologies Supervisor | D'Ieteren Auto | Erps-Kwerps

After Sales New Technologies Supervisor | D'Ieteren Auto | Erps-Kwerps


Depends on the After Sales Process Manager that reports to the After Sales Support Manager, who, on his turn reports to the Director Customer & Business Development.

The person will have a lot of contact with colleagues from different departments and teams (Brands Service Managers, Campus,...) that he/she will have to manage in order to create a coherent whole (multi-brand) so that correct support can be given to both the client/Dealer/D'Ieteren.

  1. Goal

The function is aimed at supporting the commercialization and rentability of new technologies in the After Sales, with a primary focus on connectivity of connectable vehicles (or non-connectable vehicles with a connection devices such as Dongle). This is necessary as there is still a lot to discover about the theme, the technologies used, the added value and the services offered from both Factory/D'Ieteren/Dealer to the customer/Dealer/D'Ieteren.

  1. RESPONSABILITIES (primary tasks)

  1. After Sales Process

    • Perfect knowledge of the existing After Sales Process used by the official D’Ieteren dealers (what, who, when, why, when, how)
    • Acts as After Sales Process ambassador to the dealers / D’Ieteren teams and the Factory

  1. Connectivity (and other new technologies in After Sales)

    • Participates actively to the VW Group Digitalization of After Sales project with the main focus to ‘Connectivity’
    • Participates actively to the project of implementation of a new Dealer Management System (ERP) in order to assure a perfect integration and optimization of ‘Connectivity’
    • Propose optimizations of the use of ‘Connectivity’ technology for both the client and the dealers
    • Construction of Business Plan for each proposed optimization
    • Present the optimizations to the After Sales Support Manager and Director Customer & Business Development for final validation
    • Assures the implementation and adaption of the proposed optimisations within the dealers
    • Reports the difficulties encountered (collaboration difficulties, technical/functional problems, etc.) and the scope, cost, timing gaps towards the After Sales Process Manager and/or After Sales Support Manager and proposes suitable solutions
    • Describes and documents the optimization of Connectivity within the Kern Process Service

  1. Coordination/collaboration with D’Ieteren Teams

    • Collaboration with divers D’Ieteren Teams (Brand Service Managers, Campus,…) in order to centralise the knowledge and impact of Connectivity (and other new technologies) in the After Sales
    • Centralise the efforts within the various teams in order to come to a coherent understanding of the technologies
    • Facilitate ‘solution’ proposition and implementation throughout the different teams

  1. Communication

    • Ensure all communications relating to Connectivity (and other new technologies), in particular by setting up and leading Status Meetings on a regular basis
    • Is the single point of contact for all Connectivity (and other new technologies) related issues in After Sales
    • Ensure regular reporting on the progress of its mission to the D’Ieteren Management
    • Prepares the content and materials necessary for Connectivity (and other new technologies) training for the dealers

  • Master degree or equivalent by experience
  • Minimum 2 years of professional experience
  • Good knowledge of After Sales in the Automotive
  • Experience in Project Management
  • Professional level of Dutch/French and good knowledge of English
  • Pragmatic, logic and critically constructive, result oriented
  • Good team player and team builder
  • Healthy interest in the technologies of tomorrow, focus on Automotive